Question 1

What’s the difference between your services (A4dableTV & Bteocai)?

Accepted Answer

👉   Both A4dableTV and Bteocai offer high-quality streaming, but they serve different needs:

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A4dableTV:

Our main service, offering a wide range of Live TV Channels, On-Demand Content, and Sports.
It’s our most stable and feature-rich option—ideal for everyday use.

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Bteocai:

A Backup or Alternative service, recommended if A4dableTV is experiencing temporary issues or if you need a different channel lineup.
It may have fewer features but ensures continued access to core content.

• In short: 
                -  A4dableTV is the primary service for the best experience.
                -  Bteocai is there as a reliable backup.

👉 Let us know if you'd like a side-by-side comparison, or recommendations based on your needs.

Question 2

Do you offer free trials?

Accepted Answer

👉 Yes!

• We offer a 36-hour Free Trial of our most popular service,  A4dableTV.

• We offer a 24-hour Free Trial of our alternate/backup service,  Bteocai.

•  No payment or credit card required for Free Trial(s).

•  Try out Live TV, Movies, Sports, and much More.

• Internet connection required.

• One Free Trial per Year, Household, & IP address.

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Question 3

What devices are your services compatible with?

Accepted Answer

💠 Our services can be installed on:

👉ALL Android Devices

👉 ALL Fire TV devices (except new Fire TV 4K Select models)
          👉 Smart TVs with Android OS
          👉 Android TV Boxes (all brands)
          👉 Nvidia Shield TV Boxes
          👉 onn. TV Boxes
          👉 Google TV Streamer 4K TV Boxes 
          👉 Android phones and tablets
          👉 All Devices running Google TV

.

Question 4

How do I add the app(s) to my Smart TV?

Accepted Answer

👉  Our apps can be used on Smart TVs with
           Android OS (Operating Systems).

• Sony Smart TVs (most from 2015 on)
 • Philips Smart TVs  (selected models)
 • TCL Smart TVs  (many newer models)
 • Sharp Smart TVs  (selected models)
 •  Samsung  (selected models)
 • Hisense Smart TVs  (some newer)
 •  OnePlus TVs

👉  If your Smart TV has Google TV or
         Google Play Store, it has an Android OS

👉 If you’re not sure if a specific TV model
        runs Android TV,  you can contact us with
        the Brand & Model # of the TV and we’ll
        check for you.

👉  To add the A4dableTV or Bteocai app(s)
          to your Smart TV, follow these general
          steps:

• Open your Smart TV’s app store

• Search for and Install the
               DOWNLOADER app.
              A4dableTV’s Downloader code is:
                9650804
              Bteocai’s Downloader code is:
                5830140

•  Once installed, Open, Set Up, and
                Login to the app  with your
                Subscription Credentials.

⚠️ If your Smart TV doesn’t support the
        app(s) directly, you can use
        alternative methods such as casting
        from an Android Mobile Device or
        using a compatible streaming device
        (like a Fire TV Device, Android TV box,
        Nvidia Shield, etc).

.

Question 5

How do I set up my Fire TV remote to control my TV.

Question 6

Can I watch Live TV, Movies, and Sports?

Accepted Answer

👉 Yes

Question 7

Do you offer local channels?

Accepted Answer

👉  Yes.

• We do offer a variety of Local Channels, including major network affiliates like ABC, CBS, NBC, FOX, and others - depending on your region.

• Availability may vary slightly by location, but many customers are able to access Local News, Sports, and Weather through our services.

•  Let us know your city or ZIP code if you'd like to check specific Local Channel availability!

Question 8

Are there Add-ons like PPV Events or International Channels on your streaming service(s)?

Accepted Answer

👉 Yes.

While PPV Events and International Channels are included at no extra cost,
we do offer two optional add-ons:

•  Video-on-Demand (VOD)
 • Adult Content

Each add-on is $5/month, applied per subscription (not per device).

You can add either - or both - at any time.

(Both add-ons are activated during Free Trials.)

Included at No Extra Cost (in the Live TV section):

•     International Channels
                 (Including Latino, Hindi, Filipino, and more)

•     PPV Events
                 (Live when scheduled – Boxing, MMA, UFC, etc.)

⚠️ Note: International Channels are turned OFF by default:

• To activate them for your Trial or Subscription, just let us know which Countries or Languages you’d like added.

• There is no additional charge for alternate languages.

Question 9

Can I use your service(s) on multiple devices?

Accepted Answer

👉 Yes.

• You can install our app(s) on multiple devices, but you cannot exceed the number of active connections included with your subscription.

• You may purchase additional connections.
              (up to a maximum of 5 connections per subscription).

• If you need more than 5 simultaneous connections, a second subscription is required.

• Streaming on more devices than your connection limit allows will result in buffering on ALL connected devices.
(Buffering will stop once you return to, or remain within, your connection limit.)

Question 10

Can I watch more than one screen at a time on a single device?

Accepted Answer

👉  Yes.

• You can watch on more than one screen at a time using our Multiscreen feature as long as you don’t exceed the number of connections included with your subscription.

• Each screen uses 1-connection
             (i.e. If you have a 3-connection subscription and are watching two screens on one device 
             you're using 2 of your 3 connections. That means you still have 1 connection available for  
             streaming on another device at the same time.)
 • If you want to stream on more screens, on more devices, at the same time, you can purchase 
             additional connections (up to a maximum of 5 per subscription).

• For more than 5 simultaneous connections, a second subscription is required.

• Using more connections than your plan allows will result in buffering on ALL connected devices
(Buffering will stop once you return to, or remain within, your connection limit.)

Question 11

Do you offer Parental Controls or Channel Filtering?

Accepted Answer

👉 Yes.

• We offers Parental Controls to help you manage and filter content according to your preferences.

• These controls allow you to
              -  Block specific categories (including adult content)
              -  Set up PIN protection to prevent unauthorized access or changes.
 • These features are available during Free Trials also, and can be customized at any time.

⚠️ Please Note: Parental Controls are device-specific.

(If you need assistance setting up or adjusting these controls, feel free to reach out.)

Question 12

Can I use your service(s) when traveling or outside the U.S.?

Accepted Answer

👉  Yes

• Our service(s) are available Worldwide.
             (Internet Connection Required)
 • A few countries restrict or heavily monitor internet traffic, often including IPTV services.
             These restrictions can range from blocking specific websites or apps to full-scale censorship  
              and  throttling.

Question 13

Do I need a cable subscription to use your services?

Accepted Answer

👉  No.

•  You do not need a cable or satellite subscription to use our services.

• You Do need an Internet Connection to use our service(s).

• Our goal is to offer an affordable alternative to conventional programming.

•  A4dableTV and Bteocai are both standalone streaming services - all you need is a compatible device and a stable internet (Wi-Fi) connection. (25Mbps or faster)

(You can enjoy Live TV, Movies, and Series without any cable or satellite provider.)

Question 14

Do I need a an Internet connection to use your services?

Accepted Answer

👉  Yes.

• A Wi-Fi connection with internet download speeds of 25 Mbps or higher is required.
             (If you have Broadband Internet, it should be fast enough)

Question 15

What’s the minimum internet speed I need for smooth streaming?

Accepted Answer

👉  25Mbps or higher, at your device, is required to use our service(s).
  (If you have broadband internet, it should be plenty fast enough)

• Analiti is a great app to test your internet download speed.

Question 16

How do I contact you?

Accepted Answer

💠 Inquires, Free Trials, & New Subscribers:

👉 For quickest response, text us @ (863) 276-5200 (tel:863-276-5200)
            👉 You can also Contact Us through our website:  https://www.tvfutures.org/contact-us(https://www.tvfutures.org/contact-us)

💠 Current Subscribers:

👉 Contact us through our Telegram Group(s).

Question 17

What are your support hours?

Accepted Answer

👉 Tech Support is available daily from 12:00 PM to 10:00 PM ET.
 • Messages received after-hours will be answered the next day after 12:00 PM ET.

Question 18

How do I pay for my subscription?

Accepted Answer

👉 For New Subscribers (or Current Subscribers Making Changes)

👉  Before sending a payment, please Contact Us with:

• The number of connections you need.
 •  Any add-ons you’d like (if applicable).

⚠️ Some Connection and Add-on combinations have the same monthly price.
             Let us know if you'd like us to confirm the total for you.

👉 For Current Subscribers (Renewing Subscriptions with No Changes)

👉 You can send your payment without contacting us.

👉 We accept:

• Venmo payments
 • Zelle payments
 • Mailed payments (contact us for mailing info)

⚠️ IMPORTANT PAYMENT INSTRUCTIONS:

• Zelle: Leave the Payment Memo Line completely blank.
 • Venmo: Use a Food Emoji ONLY (🍕, 🍔, 🍎, etc.) in the Payment Memo Line.

Question 19

How much does it cost per month?

Accepted Answer

👉 The cost of our services varies based on the number of connections and add-ons you choose.

👉 Here's a breakdown of our current pricing:

📺 A4dableTV Pricing (Live TV Plans):

• 1 connection: $15/month
 • 2 connections: $20/month
 • 3 connections: $30/month
 • Each additional connection (up to 5 connections): +$10/month

➕ Add-ons:

• Video on Demand: +$5/month
 • Adult Content: +$5/month

(Add-ons are priced per subscription, regardless of the number of connections)

⚠️ New subscribers or subscribers wishing to modify their current subscription must inform us of the  
       desired number of connections and any add-ons before we can process payments or changes.

👉  Bteocai offers similar services to A4dableTV, including Live TV and Video-on-Demand content. 
👉  Bteocai is often positioned as a backup or alternative service.

📺 Bteocai Pricing (Live TV Plans):

• 2 connections: $20/month
 • 3 connections: $30/month
 • Each additional connection (up to 5 connections): +$10/month

➕ Add-Ons:

• Video on Demand: +$5/month
 • Adult Content: +$5/month

(Add-ons are priced per subscription, regardless of the number of connections)

⚠️ New subscribers or subscribers wishing to modify their current subscription must inform us of the  
       desired number of connections, and any add-ons, before we can process payments or changes.

👉  If you need assistance selecting the best plan for your needs or have further questions, feel free to contact us!

Question 20

Can I set up recurring billing?

Accepted Answer

👉  Unfortunately, at this time we don’t offer recurring billing.

• You can set up recurring payments with Venmo, or Zelle.
 •  You can also pay for your subscription up to 12 months in advance.

Question 21

Is there a contract or can I cancel anytime?

Accepted Answer

👉  No contracts!

• Our service is month-to-month, so you can cancel anytime - No long-term commitments, hidden fees, or cancellation penalties.
 • You're free to start, stop, or resume your subscription whenever it suits you.

Question 22

I'm a current subscriber  -  How do I renew my subscription?

Accepted Answer

👉 Renewing with No Changes?:
        • You can just send your payment - no need to contact us first.

👉 Making Changes to an Existing Subscription?:
      • Before sending payment, contact us with the changes you're making.
      • This helps ensure we process your payment correctly.

⚠️ Important:
      • Zelle: Leave the payment memo line completely blank.
      • Venmo: Use a food emoji ONLY (🍕, 🍔, 🍎, etc.) in the payment memo line.

Question 23

When does my subscription expire?

Accepted Answer

👉 We send a Payment Confirmation message with your  new subscription expiration date:
 • When you Subscribe.
 • When you Renew your Subscription.

👉 Your current subscription expiration date is listed on the app's home screen, in the bottom left hand corner

Question 24

What happens if my subscription expires?

Accepted Answer

👉 If your subscription expires, your access to Live Channels and VOD will be paused until it's   
       renewed.

• Your Favorites & Saved Settings are saved for 7 days.
 • Your service will remain inactive until your subscription is reactivated.
 • You can reactivate your subscription anytime to restore full access.

Question 25

Can I refer a friend? - Do you offer referral rewards?

Accepted Answer

👉  Yes.

• You can refer a friend or relative to our services.
              ( If they subscribe and remain with us for three consecutive paid months,
              you’ll receive a free month of service added to your subscription)
 • Have them text us at (863) 276-5200
                                          or
 • Message us with their Name & Phone #, and we'll send them an Info Pack.

Question 26

How often should I restart my device?

Accepted Answer

👉  Devices should be properly restarted a minimum of 2 times per week.
🛠️  See our Customer Device and Network Maintenance & Troubleshooting Guide for details.

Question 27

What’s the monthly maintenance for?

Accepted Answer

🛠️ Monthly Maintenance is essential to:

• Keep your Device & Network running smoothly.
 • Avoid Buffering, Connection, EPG, & other issues BEFORE they happen.
 • Clear out temporary files and free up storage.
 • Ensure stable connections and app performance.
 • Keep everything up to date for the best experience.

Question 28

How do I perform my Monthly Maintenance?

Question 29

How do I clear an app's cache?

Question 30

Do I need to restart my device or router?

Accepted Answer

👉 Yes.

👉 Restarting your Device, Modem, and Router(s) is often a quick and effective first step when  
       experiencing issues.

👉  It can:
 • Refresh your internet connection.
 • Clear temporary glitches or memory issues.
 • Resolve common Buffering, Loading, or Connection issues.

👉 To Restart your Fire TV Device:

👉 To restart your Modem & Router(s):

Question 31

How do I back out of the app properly?

Accepted Answer

👉 To Exit Our Apps:
 • Press the BACK button on your Fire TV remote repeatedly until you see the message:
             “Press again to exit”
 • Press the BACK button once more to confirm and exit the app.

Question 32

How do I reset the app?

Accepted Answer

👉  To Reset an app to it's Original Defaults:

Question 33

Do I need to update the app?

Accepted Answer

👉  App updates aren’t frequent, but when one is released, it’s important to install it promptly to   
        avoid  service interruptions.

• We notify all subscribers whenever a new update is available.
 • You can always find the latest version(s) of our app(s) on our website here:

Question 34

Do I need a VPN?

Accepted Answer

👉  A VPN (Virtual Private Network) is not required to use our service, but it is highly recommended in certain situations - especially if your Internet Provider throttles IPTV traffic or blocks specific streams.

👉 Using a VPN can help:
 • Prevent buffering caused by ISP throttling
 • Bypass regional restrictions or blocks
 • Protect your privacy while streaming

👉  For the best experience, we recommend using a reliable, high-speed VPN.

👉  Some great VPNs are IPVanish, CyberGhost, ExpressVPN, NordVPN, & Norton.

Question 35

Why is the screen buffering or freezing?

Accepted Answer

👉 If you’re having an issue with a single channel or feed, please report it to us for repair.

•  Report channel or feed issues by Category & Channel Name, in the following format:
 Category / Channel Name
 ( e.g.: USA ENTERTAINMENT / USA AMC )

👉 If you’re having an issue with All or Most channels or feeds:

• Have you restarted your device recently?
 • Have you performed all 6 of the Maintenance & Troubleshooting steps, without skipping any?

⚠️ Contact us if you're still experiencing an issue after performing all 6 of the 
       Maintenance &   Troubleshooting steps, without skipping any.

Question 36

Why are none of my Channels or Feeds working?

Accepted Answer

👉 Common Causes:

• Has your subscription expired?
 • If you have less than 24 hours remaining in your subscription and have logged out, you’ll
             need to renew your subscription to log back in.
 • Have you Restarted your device recently?
 • Have you performed all 6 of the steps in the
             ‘Customer Device and Network Maintenance & Troubleshooting Guide’?

⚠️ Important:
 • Performing your monthly Device Maintenance on a regular basis will help avoid    
             performance issues.
 •  Devices & Networks that aren’t properly maintained WILL experience Connection, Buffering & EPG issues.

👉 If you’re having an issue with a single channel or feed, please report it to us for repair.

•  Report channel or feed issues by Category & Channel Name, in the following format:
                  - Category / Channel Name
                    ( e.g.: USA ENTERTAINMENT / USA AMC )

• We’ll check the channel on our end.
 • If it’s streaming correctly, we’ll let you know.
 • If we experience the same issue, we’ll report it to the service owner and notify you.
 • If the issue is within one of our services, it’s usually resolved quickly.
 • If the issue is with an External Content Provider, the report will be forwarded to them for repair.

Question 37

I’m Getting an “Invalid” or “Expired” Account Error - What Should I Do?

Accepted Answer

For A4dableTV Subscribers:

For Bteocai Users

.

Question 38

I'm having an app issue - What do i do?

Accepted Answer

👉 Our Customer Device and Network Maintenance & Troubleshooting Guide
       is designed to fix or identify any subscriber-end problems.

Question 39

How do I Properly Uninstall an app from my Fire TV device?

Accepted Answer

• Navigate  from Fire TV HOME to:  SETTINGS > APPLICATIONS > MANAGE ALL APPLICATIONS.

• Select the app you want to uninstall, then click FORCE STOP.

• Click  CLEAR CACHE

• Click CLEAR DATA,  and confirm with OK.

• Click UNINSTALL, then click CONFIRM.

• Restart your Fire TV device.

Question 40

Can I pause or freeze my subscription?

Accepted Answer

👉 You can pause your subscription anytime by simply choosing not to renew.
 • Your subscription will stay on hold until you decide to reactivate it.

• Favorites and Personal Settings will be saved for up to 7 days.
 (If you reactivate after 7 days, you’ll need to set them up again.)

Question 41

How do I Disable Spectrum’s Security Shield?

FAQ